Batch Processing Troubleshooting

Purpose

If you have batched a project and your saw and table files have not been generated in the location you expect, follow these steps to verify your settings are correct. You should not need to adjust any IIS permissions to allow batching to work properly.

Steps

Note about 2024.3 update:

When preparing your system for the 2024.3 Batching updates:

  • Make sure windows is updated to the latest version.

  • Ensure that all prerequisites needed for Web Calendars and web projects are installed; this includes IIS and Net Core Windows Server hosting file 3.1.6. See Install IIS and Web Services.

  • If you are updating the Client from a version previous to 2024.1, a reboot will occur in order to to set up the needed Windows features required for Batching. After the reboot, the install will complete.

  • If you are updating from a version older than 2022, it is recommended that you first update to 2023.11 before updating to any 2024 releases.

Follow these steps to troubleshoot batching if saw and table files have not been generated in the location you expect:

1. Open IIS.

2. Expand the Sites area on the left.

If there is a black square on top of the globe icon next to either C.SST.Server or C.SST.Client, right-click and select Manage Website > Start.

3. In IIS, click on CSBatcher, then right-click and select Browse.

IS browser window opens for CSBatcher.

If CS Batcher does not display, you may see an error like the following.

Steps to try to resolve the issue:

1. Open the Client Configuration Manager and go to the Web Setup tab.

2. Verify that the Web Applications Port shown there matches the number shown in the URL of the browser window (i.e., the 82 in localhost:82/CSBatcher/ as shown above).

3. If it does not, click Install.

4. In IIS Manager, click Application Pools in the left pane.

The information shown on the right should include an entry for Batcher and show a Status of Started, as shown below. Also verify that the .NET CLR Version shows No Managed Code and the Managed Pipeline shows Integrated. This is a change from 2024.1, where the .NET CLR Version showed v4.0.

5. Refresh the application by right-clicking in the left pane and clicking Refresh; do this even if the settings above were correct.

6. Repeat Step 4 above. Expand Sites > C.SST.Client, right-click on CSBatcher and select Browse. The browser window should show CSBatcher. If it does not, restart your PC and try these steps again.

Batching changes between 2023.11 and 2024.3

  • Previously batcher wrote directly to the path in the saw scheme. Now, it will write to the BatchOutput folder under Client.

  • Then, it will write the file to the designated path in the saw scheme.

a.  Batcher generates an error message when batching, if the network drive is disconnected.

b.  If writing to OneDrive, for example, and it is disconnected, no error message displays.

  • Batched files can now be written to network shares without changing file permissions.
Related Topics